Privacy Policy

Last updated: January 2025

AdaRemediation ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our PDF remediation service.

Information We Collect

Information You Provide

  • Account Information: Name, email address, and payment information when you create an account or make a purchase
  • Documents: PDF files you upload for remediation
  • Communications: Information you provide when contacting us for support

Information Collected Automatically

  • Usage Data: Pages visited, features used, and actions taken
  • Device Information: Browser type, operating system, and device identifiers
  • Log Data: IP address, access times, and referring URLs

How We Use Your Information

  • To provide and improve our PDF remediation service
  • To process transactions and send related information
  • To respond to your comments, questions, and support requests
  • To send technical notices and security alerts
  • To detect, prevent, and address technical issues
  • To comply with legal obligations

Document Handling

We take the security of your documents seriously:

  • Documents are encrypted during transmission and storage
  • Documents are processed in isolated environments
  • Documents are automatically deleted after processing unless you choose to store them
  • We do not access document content except as necessary to provide the service
  • We do not share document content with third parties

Data Sharing

We do not sell your personal information. We may share information with:

  • Service Providers: Third parties that help us operate our service (payment processing, hosting, analytics)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption in transit and at rest
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to or restrict certain processing
  • Data portability

Cookies

We use cookies and similar technologies to operate our service, remember your preferences, and analyze usage. You can control cookies through your browser settings.

Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@adaremediation.com